Refund Policy
To be eligible for a return or a refund, this must first have to be approved by D&D AUTO your item must be unused and in the same condition that you received it. Custom made seat covers are non refundable if specially tailored for you and you change your mind or sold your vehicle.
Refunds cannot be issued under the following circumstances:
- Change of mind.
- Incorrect vehicle information provided to D&D Auto as we follow your instructions.
- If Item was cut & sewn than you provide more information that you may have missed.
- Fitment is up to the customer to fit the seat covers, we may advise how to fit but its still up to the customer to fit.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Please note if you are returning a product for exchange due to your error you will have to pay for the exchanged product to be re delivered to you and pay for your own return shipping.
REPAIRS
In the unlikely chance that a product is faulty or we have incorrectly supplied you (eg stitching issue) we will get you to send it back at our expense and we will either repair it or replace it.
All attempts will be made to resolve the issue rather than a refund. However a refund may be made at our discretion and circumstances.
Returned Products
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period of 2-4 weeks (based on your provider).
Custom Made and Tailored Items
If your item has been tailor made or custom made, it is non-refundable.
Please note the term Australian made means sewn and assembled in Australia and fabrics may have or are sourced offshore.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Sale items
Items that have been discounted or put on sale are non refundable only under the circumstances that the item is faulty or not whats advertised.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via the contact page.
Delivery
When items are fulfilled it is the responsibility of the shipping company / courier for the safe delivery of the ordered item(s). If the item is damaged en route to its destination the courier company can be contacted and a case can be raised with them. It is not the responsibility of D&D Auto to ensure the delivery once the item has been sent from our warehouse however we want to work closely with to track the product and help you as much as we can.
If an item has been authorised to be left on the premises without authorisation the responsibility is then forwarded on to you the customer. Stolen or lost items can be an issue so we highly recommend you send it to your local post office.
Shipping Returns
To return your product, you should mail your product to:
P.O BOX 3062 WALLACIA N.S.W. 2745
If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Need Help?
Contact us at for questions related to refunds and returns.