Refund Policy
To be eligible for a return or a refund, this must first have to be approved by D&D AUTO your item must be unused and in the same condition that you received it. Custom made seat covers are non refundable if specailly tailored for you and you change your mind or sold your vehicle. Goods must also be in the original packaging and unopened, subject to approval.
Refunds cannot be issued under the following circumstances:
- Change of mind
- Incorrect vehicle information provided to D&D Auto
- Item was custom made
- Fitment is up to the customer to fit the seat covers, we may advise how to fit but its still upt to the customer to fit.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Please note if you are returning a product for exchange due to your error you will have to pay for the exchanged product to be re delivered to you.
REPAIRS
In the unlikely chance that a product is faulty (eg stitching issue) we will get you to send it back at our expense and we will either repair it or replace it.
All attempts will be made to resolve the issue rather than a refund.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period of 2-4 weeks (based on your provider).
Custom Made and Tailored Items
With the custom made products, as they are tailored to solely fit your specified vehicle . they are not applicable to resale, as a result refunds under any circumstance cannot be issued.
If your item has been tailor made or custom made, it is non-refundable.
Please note the term Australian made means sewn and assembled in Australia and fabrics may have or are sourced offshore.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Sale items
Items that have been discounted or put on sale are refundable only under the circumstances that the item is faulty and not custom or tailor made.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via the contact page.
Delivery
When items are fulfilled it is the responsibilty of the shipping company / courier for the safe delivery of the ordered item(s). If the item is damaged en route to its destination the courier company can be contacted and a case can be raised with them. It is not the responsibility of D&D Auto to ensure the delivery once the item has been sent from our warehouse.
If an item has been authorised to be left on the premises without authorisation the responsbility is then forwarded on to you the customer.
Shipping Returns
To return your product, you should mail your product to:
P.O BOX 3062 WALLACIA N.S.W. 2745
If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at for questions related to refunds and returns.